Welcome to Well Clinic. To provide the best services and accommodate the needs of our patients, we have established the following policies:

Appointment Booking

Booking Methods: Appointments can be booked through our online booking system or by contacting me directly at becca@wellclinic.co.nz
Booking Confirmation: All appointments are considered tentative until confirmed by Well Clinic.

New Patient Information

New Patient Forms: New patients are required to complete and submit the ‘Patient Registration Form’ form a minimum of 72 hours prior to the initial appointment, and ideally one week prior. A 3-day food and symptom diary is also required. These will both be sent at the time of booking.
Health History: Providing accurate health history information is essential for effective naturopathic care. Please ensure all information is up-to-date and accurate. Please submit any recent pathology or investigations to becca@wellclinic.co.nz.

Arrival Time

Arrival: Please arrive at least 5 minutes prior to your scheduled consultation time to ensure your appointment starts on time.

Late Arrivals

Late Arrival: If you arrive late to your appointment, your consultation will conclude at the originally scheduled time to respect subsequent bookings. The full consultation fee will still apply.

Cancellation & Rescheduling Policy

Your appointment time is reserved exclusively for you. The Clinical Foundations Program & Memberships involve structured treatment planning and allocated clinical time, consistency and attendance are essential for achieving optimal outcomes.
Notice Period: A minimum of 24 hours’ notice is required to cancel or reschedule any consultation. Appointments cancelled with less than 24 hours’ notice will incur a cancellation fee of $50. Failure to attend (non-attendance), will incur the full consultation fee.
A non-attended or late-cancelled appointment will be deducted from your scheduled consultations within the program or membership.
Rescheduling: Where sufficient notice is provided, appointments may be rescheduled within the duration of your program or membership, subject to availability. Repeated cancellations or rescheduling may impact treatment progress and continuity of care.
Practitioner Rescheduling: In the unlikely event that your practitioner needs to reschedule, you will be notified as soon as possible and offered the next available suitable appointment time.

Payment Policy

Your initial consultation payment must be paid in full at the time of booking, in order to secure your appointment and complete patient registration.
By enrolling in the Clinical Foundations Program, you are committing to the full duration and total investment. The program is designed to provide continuity, accountability, and measurable progress over the agreed timeframe.
Program Payment Structure:
- The first payment is required at the time of booking to secure your initial appointment.
- The remaining balance is divided into equal fortnightly payments.
- Fortnightly payments will be automatically processed following your initial consultation.
Payment Terms:
- Fortnightly payments must be maintained as scheduled to continue receiving consultations and practitioner support.
- Missed or declined payments may result in postponement of upcoming appointments until the account is brought up to date.
- The Clinical Foundations Program is non-transferable and non-refundable once commenced, as clinical time, preparation, and case analysis are allocated in advance.
Early Withdrawal:
Should you wish to discontinue the Clinical Foundations Program prior to completion, a minimum of four weeks’ written notice is required. Fortnightly payments during this four-week notice period must be completed in full. Consultations scheduled within this period may be used as normal.
Accepted Payment Methods: We accept:

- Credit cards

- Debit cards

- Bank transfer by arrangement

Disclaimer

The information provided by patients will be used to advise on dietary and lifestyle changes and prescribe supplements and herbal medicine that may benefit. On signing the patient registration form, patients state that the information they have provided is a true and accurate representation of their health and that they will advise Well Clinic of any changes. The patient acknowledges that the health practitioner will aim to help to the best of their ability, however there are no guarantees regarding the outcome of the treatment.

Changes to this Policy

Policy Updates: We reserve the right to update this booking policy. Any changes will be effective immediately and communicated to patients and available on our website w ellclinic.co.nz

Contact Us

Questions: If you have any questions or concerns regarding our terms and conditions, please contact becca@wellclinic.co.nz.