Terms & Conditions
Welcome to Well Clinic. To provide the best services and accommodate the needs of our patients, we have established the following policy:
Appointment Booking
Booking Methods: Appointments can be booked through our online booking system or by contacting me directly at becca@wellclinic.co.nz
Booking Confirmation: All appointments are considered tentative until confirmed by Well Clinic.
New Patient Information
New Patient Forms: New patients are required to complete and submit the ‘Patient Registration Form’ form a minimum of 48 hours prior to the initial appointment, and ideally one week prior. A 3-day food and symptom diary is also required. These will both be sent at the time of booking.
Health History: Providing accurate health history information is essential for effective naturopathic care. Please ensure all information is up-to-date and accurate. Please submit any recent pathology or investigations to becca@wellclinic.co.nz.
Arrival Time
Arrival: Please arrive at least 5 minutes prior to your scheduled consultation time to ensure your appointment starts on time.
Late Arrivals
Late Arrival: If you arrive late for your appointment, we will make every effort to accommodate your full appointment time within reason and if it does not affect any other appointments. However, in some cases, your consultation may need to be shortened to avoid delays for subsequent clients. 100% of the total fee will still be charged. If you are more than 15 minutes late to your appointment this will be classified as a no-show and you will be charged the cancellation free accordingly.
Cancellation Policy
At Well Clinic, we strongly value our patient’s time and appreciate your mutual respect for ours, along with other patients. Therefore, we have a strict 24-hour cancellation policy. Cancellations that fall within 24 hours of the scheduled consultation will be required to pay a cancellation fee of $50.
Payment for Services
Payment: Payment for initial consultations and all appointments booked online through the website are due at the time of booking.
Payment: Payment for subsequent consultations bookings made directly with the practitioner may be payable at the time of booking or at the time of the appointment by arrangement. Other purchases such as functional testing, supplements or blood tests will be invoiced and due on the day the invoice is issued.
Accepted Payment Methods: We accept:
Credit cards
Debit cards
Bank transfer by arrangement
Appointment Changes
Clients may re-schedule naturopathic consultations with a minimum of 24 hours prior to a scheduled appointment. Please contact us directly for appointment changes at becca@wellclinic.co.nz. Re-scheduling appointments that fall within 24 hours prior to the consultation will result in a cancellation fee of $50. Failure to attend an appointment will unfortunately result in 100% of the fee. If for any reason a practitioner cannot attend an appointment due sickness or unforeseen circumstances, the patient will be advised as soon as possible. In this instance, Well Clinic will offer the patient an option to re-schedule or a full refund.
Changes to this Policy
Policy Updates: We reserve the right to update this booking policy. Any changes will be effective immediately and communicated to patients and available on our website wellclinic.co.nz
Contact Us
Questions: If you have any questions or concerns regarding our terms and conditions, please contact becca@wellclinic.co.nz.